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Customer Satisfaction Results
Each year, facilities throughout the State of Iowa participate in an annual customer satisfaction survey. This year, 256 facilities participated and over 15,000 surveys were distributed. Once again, we are pleased to share with you that our facility continues to rate above the state average.
|
2009 |
State Average | |
|---|---|---|---|
Overall Average |
4.305 |
4.282 | |
Departmental Averages |
|||
Aides |
4.201 |
NA | |
Dietary |
4.196 |
NA | |
Nursing |
4.290 |
NA | |
Housekeeping |
4.522 |
NA | |
Administration |
4.244 |
NA | |
Percentage of surveys returned: 65.55% Ratings based on a scale of 1 to 5 with 5.0 being the highest available score) |
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